THE RESPECT FOR YOUR PRIVATE LIFE IS OF THE UTMOST IMPORTANCE FOR OUR WEBSITE.

At Luxha, we respect and value your privacy. This Privacy Policy explains how we collect, process, store, and protect your personal information when you visit or make a purchase on our website (located at https://luxha.us).

1. Who we are & what this policy covers

We are Luxha, an online retail business with a registered address, and we can be reached via email at info@luxha.com. This policy applies to our website and any related online services we provide (including mobile and web-based platforms) under the domain luxha.us.

2. What is “personal information”?

For this policy, “personal information” means any information that could identify you as an individual, directly or indirectly. This includes, but is not limited to:

  • Your full name
  • Mailing address
  • Postal/ZIP code
  • Email address
  • Phone number or fax
  • Credit/debit card information
  • Your location, IP address, and other online identifiers

3. Information we collect

a) Information you provide directly.
We collect personal information when you:

  • Register an account or log in
  • Place an order or make a purchase
  • Subscribe to our newsletter or promotional offers
  • Contact us via email, form, chat or correspondence
    Such information includes things like your name, address, email, phone number, billing/shipping information and payment method details.

b) Information collected automatically.
When you visit our website, some information is gathered automatically, such as:

  • Your IP address and connection data
  • Browser type and operating system
  • Pages visited and queries made on our site
  • Date and time of your visit
  • Cookies and similar tracking technologies
    This information is used to monitor site usage, improve site performance and your experience, and support analytics and statistics.

4. How we use your information

We use the personal information we collect for the following purposes:

  • To fulfil your orders (processing, shipping, returns)
  • To provide account management services and customer support
  • To send you promotional offers, newsletters if you opted in
  • To generate statistics and usage analytics (to improve our site and service)
  • To manage and operate our website and internal business operations
  • To detect and prevent fraud and abuse, and ensure the security of our services

5. Cookies & log files

We use cookies, log file information and similar tracking technologies to enhance your experience.
Cookies we use may include:

  • Session cookies to keep you logged in
  • Persistent cookies to remember your preferences
  • Analytics cookies to monitor site performance and usage
  • Advertising cookies to deliver relevant promotional content

You may refuse or disable cookies by adjusting your browser settings. However, if you disable cookies, you may experience reduced functionality or slower performance of our website.

6. Sharing your information

We do not sell, rent, or lease your personal information to third parties. We may share your information with:

  • Service providers and vendors who perform services on our behalf (for example, shipping companies, payment processors, analytics providers)
  • Authorities or third parties, if required by law or to protect our rights, property or safety
    Any such sharing is limited to what is necessary, and all parties are bound by confidentiality and security obligations.

7. Data retention

We retain your personal information for as long as is necessary for the purposes for which it was collected, or as required by applicable laws.
For standard account and order-related data, we keep your information for a reasonable period — typically one (1) year after last activity — unless otherwise required to retain for longer.

8. Data hosting & international transfers

Our website is hosted by [Hostinger] (or other designated hosting provider), and your data may be transferred to and processed in countries outside of Canada (for example, the United States or the United Kingdom). By using our website and providing your personal information, you consent to this transfer, storage and processing in those jurisdictions.

9. Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction, update or deletion of your personal data
  • Withdraw your consent where we rely upon it
  • Object to our processing of your personal data
  • Request data portability (where applicable)
    If you have an account with us, you may request its removal by contacting us at info@luxha.com. We will respond to your request within a reasonable timeframe.

10. Security

We take appropriate measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment gateways
  • Access control protocols
  • Network monitoring and firewalls
  • Regular backups and data integrity checks
    However, no system is completely secure, and we cannot guarantee absolute protection. You transmit information at your own risk.

11. Changes to our Privacy Policy

We may periodically update this policy to reflect changes in our practices or legal/regulatory requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy regularly.

12. Acceptance of this policy

By accessing or using our website, you signify that you have read, understood and agreed to this Privacy Policy and consent to the collection, use, transfer and storage of your personal information as described herein.